Access Bank, which recently concluded a merger deal with Diamond Bank has acknowledged the numerous transaction failures currently being experienced by their customers across its digital channels.
The bank sent an email to its customers on Tuesday, explaining why the failures have persisted. For days, customers looking to make online bank transfers often record transaction failures sometimes leading to reversals. In some cases, the accounts get debited even though the transaction is not completed on its banking applications.
The bank claims the reason for the failure “is due to a challenge with our national switching service platform designed for facilitating electronic payments.” Nigeria’s switching platform is operated by the Nigerian Inter-bank Settlement System plc.
We sincerely apologise for the inconveniences experienced in using our channels. Please be assured that we are doing everything possible to rectify this issue immediately.
We appreciate your understanding. pic.twitter.com/s5fL3f2XJL
— Access Bank Plc (@myaccessbank) June 3, 2019
Samson Oyedeyi
