By segun Oniyide
Airtel Nigeria has launched its Premier Club, a special VIP package for its elite subscribers that provides exceptional and personalised services to members.
Speaking at the launch held in Lagos, Segun Ogunsanya, managing director and chief executive officer of Airtel Nigeria, said the exclusive club was launched to exceed the expectations of the network’s subscribers in Nigeria.
The launch was attended by the minister of agriculture and rural development Akinwunmi Adesina, Indian high commissioner to Nigeria Shri AR Ghanshyam, former governor of Cross Rivers State Donald Duke, British Economist Jim O’Neill and former Arsenal footballer Ray Parlour, among other notable guests.
Ogunsanya said: “The mandate which you have given us is very clear: to exceed your expectations. We will. Many will wonder why we have always won the award for operator with best customer service in all major telecoms awards in the country, since the inception of GSM. Today, we are committing to taking the art of customer service, service excellence and customer experience to a new height.
Benefits of joining the club, he said, include a dedicated helpline, exclusive emails and website, dedicated relationship manager, enrollment into the Airtel Rewards Programme, exclusive access to designated service points at Airtel showrooms and access to over 600 premium lounges across the world.
“We are committed to investing in the largest market in Africa. We will continue to work with Nigerian Communications Commission (NCC) and other stakeholders to create an enabling environment for our customers to experience the results of our investment in capacity and coverage,” he said.