Worried by the degenerating Quality of Service, QoS, provided by Mobile Network Operators, MNOs, and other service providers, the Nigerian Communications Commission on Monday declared a state of emergency on the Quality of Service.
As part of measures to cushion the situation and ameliorate the recurrent inaccessibility to foreign exchange, forex, by operators, the Executive Vice Chairman of NCC, Umar Danbatta, told the operators that the Commission had written to the Central Bank of Nigeria Governor, Godwin
Emefiele, and he was favourably disposed to addressing the forex needs of the operators.
“The consumer has to be treated with dignity” Mr. Danbatta added, saying the “Eight-point agenda drives this point home”.
The NCC, he explained, has put measures in place to check and monitor quality of service on various networks “and we have sent this report to our task force on QoS and have been interacting with governments at different levels as part of the measures to deal with the poor QoS”.
